Privacy policy

Last updated: 13 June 2026

Argenta Design – EI Fabien Simonin ("we", "us", "our") operates the website vivalias.com and sells products under the LOCKFORD brand. We are a sole proprietorship registered in France (SIREN 940 555 675), located at 60 rue François 1er, 75008 Paris, France.

We respect your privacy and are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

When you browse our website, place an order or contact us, we may collect:

  • Identity & contact details: name, email address, phone number, shipping and billing address.
  • Payment information: card details are processed securely by our payment provider (Shopify Payments / Stripe). We do not store your full card number.
  • Order information: products purchased, order value, delivery details.
  • Device & browsing data: IP address, browser type, operating system, pages visited, referring URL, and cookies (see Section 7).
  • Communications: any messages you send us via email or our contact form.

2. How we collect your information

  • Directly from you — when you place an order, create an account, subscribe to our newsletter, or contact us.
  • Automatically — through cookies and similar technologies when you visit our website.
  • From third parties — payment processors and shipping carriers may share transaction or delivery data with us.

3. Why we collect and use your information

We collect personal information for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery.
  • Communicating with you about your order, including dispatch and tracking notifications.
  • Providing customer support and responding to your enquiries.
  • Sending marketing communications (only with your consent — you can opt out at any time).
  • Improving our website, products, and services.
  • Detecting and preventing fraud.
  • Complying with legal obligations.

4. Who we share your information with

We may share your personal information with the following third parties, solely to operate our business and fulfil your orders:

  • Shopify Inc. — our e-commerce platform (hosted in Canada/USA).
  • Payment processors — Shopify Payments / Stripe, to process your transactions securely.
  • Shipping carriers — to deliver your order.
  • Email marketing provider — to send you newsletters and promotional emails (only if you have opted in).
  • Analytics providers — to help us understand how our website is used.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

5. Overseas disclosure

As our business is based in France and we use service providers located in various countries (including Canada, the United States, and the European Union), your personal information may be transferred and stored overseas. Under APP 8, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles. Our key service providers (Shopify, Stripe) maintain security standards that meet or exceed Australian requirements.

6. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL/TLS encryption. Payment data is processed through PCI-DSS compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active during your visit.
  • Remember your preferences.
  • Analyse website traffic and usage patterns.
  • Deliver relevant advertising.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

8. Your rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any information that is inaccurate, incomplete, or out of date.
  • Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
  • Make a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, contact us at contact@vivalias.com. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions about this privacy policy or how we handle your personal information:

  • Email: contact@vivalias.com
  • Address: Argenta Design – EI Fabien Simonin, 60 rue François 1er, 75008 Paris, France