Payment Policy

Last updated: April 2026

1. Accepted Payment Methods

VIVALIAS accepts the following payment methods on www.vivalias.com:

  • Credit and debit cards: Visa, Mastercard, American Express

  • Apple Pay

  • Shop Pay

  • PayPal

All payments are processed in Australian dollars (AUD).

2. Transaction Security

Payments are processed through Shopify Payments and partner payment providers, including PayPal, Apple Pay and Shop Pay.

All transactions are secured through:

  • TLS 1.2+ encryption (HTTPS) across the entire website

  • PCI DSS Level 1 compliance, the highest standard for payment security

  • 3D Secure enabled for card payments when required

Vivalias never stores your card details. Payment information is transmitted directly to the relevant payment providers.

3. Payment Timing

The full order amount is charged when the payment is confirmed.

A confirmation email is sent immediately after the order has been placed.

4. Invoicing

An electronic invoice is sent by email after the order has been dispatched.

It may also be available from your customer account, where applicable.

5. Declined Payment

If your payment is declined, please check with your bank or card provider, including possible spending limits, 3D Secure verification or card restrictions.

You may also try again using another payment method or contact us at contact@vivalias.com.

6. Disputes and Complaints

For any question or complaint relating to a payment, please contact us by email at contact@vivalias.com.

We aim to respond within 24 business hours.

Our customer service team is available Monday to Friday, from 8:00 am to 6:00 pm.