Shipping policy

On this page, you will find all the information you need about ordering and delivery.

Shipping times

Each order is processed within 1 to 2 business days, excluding weekends and public holidays.

Once dispatched, delivery usually takes 4 to 10 business days, depending on your location and the carrier. The total estimated delivery time is usually 5 to 12 business days after your order has been confirmed.

Once an order has been processed and shipped, it is generally no longer possible to cancel it.

Shipping fees

We currently deliver across Australia.

Shipping costs, if applicable, are displayed at checkout before payment.

All orders are shipped with tracking, so you can follow your parcel once it has been dispatched.

Important information

Orders placed between Friday afternoon and Monday morning will usually be processed from Monday.

You will receive a tracking number by email as soon as your order has been shipped.

Delivery delays may occasionally occur due to carrier delays, public holidays, weather conditions or other circumstances outside our control.

Missed delivery

If you are not available at the time of delivery, the carrier may attempt delivery again or provide instructions through your tracking link.

If you do not receive any notification, please check your tracking information first.

If you need help, our customer support team is available at:
contact@vivalias.com

Incorrect address

It is your responsibility to provide a complete and accurate shipping address at checkout.

If you notice an error in your delivery address, please contact us immediately at:
contact@vivalias.com

We will do our best to update it before the order is processed, but we cannot guarantee changes once the order has been prepared or shipped.

Lost or stolen parcels

If your parcel is declared lost by the carrier, our customer support team will assist you in finding a suitable solution.

If your tracking shows that the parcel has been delivered but you cannot locate it, please check around your property, with other household members, neighbours, or your local delivery point before contacting us.

Questions about your order

Have a question about your order?

We recommend checking our FAQ page first, as it may already answer your question.

If you still need help, you can contact us by email at:
contact@vivalias.com